Our goal is to deliver the order within 2 weeks. If your order hasn’t arrived within 2 weeks after your order was placed, please email customerservice@us.motul.com to follow up. Please include your order number in the email.
My product discount isn't working, what do I do?
Please make sure you are entering the correct coupon code in the coupon section. If the coupon isn’t working, please check that you are utilizing the email that was registered on hookit.com as that is the email your discount is tied to. If you are ordering on behalf of your child, you will still need to utilize the email registered.
How come I couldn't find ____ product on the website?
If you can’t find the Motul product you’re looking for and you’ve utilized the exact product name in the search field, it’s either out of stock from our warehouse or we do not have this product available in North America.
If you don’t see any products on the website, please check to make sure you are logged in to the website. You will need to be logged in to access and view products.
How do I use this website? How do I apply a discount?
Please go to our “How To Use The Website” page and we have videos to walk you thru how to place your order.
